PTA to compile lists of call centers

June 11, 2008

KARACHI: Pakistan Telecommunication Authority (PTA) has asked Association of Call Centre Operators (ACCO) to provide list of all call centres registered with Pakistan Software Export Board (PSEB) so that uninterrupted communication at all times is ensured.

PTA has sent a letter to ACCO to provide the list of call centres, registered with PSEB, which were submitted on 4th June 2008. However PTA has asked ACCO to provide some more information regarding call centers.

In a letter to ACCO president, Abdullah Butt, PTA has asked for list of available range of IP addresses utilised for call centre operations and the source from which the IPs are obtained.

Abdullah told Daily Times that, in this regard we have asked all the registered call centres and Business Process Outsourcing (BPOs) to prepare all the relevant requirements of PTA and PSEB at the earliest. “In this context an advertisement should also be released, as well as through the services of ACCO an outbound campaign should be initiated to all registered call centres and BPOs for seeking all pre-requisite information on behalf of PTA & PSEB,” he added.

He said, this way a comprehensive and authentic database will be prepared and filtration of improper and redundant registered or un-registered call centres and BPO will also be possible.

Abdullah said we have also proposed PTA, to arrange a joint meeting with PSEB and ACCO for addressing all issues on International and Domestic call centre and BPO services and requirements. “We have assured PTA of full support and commitment to work towards promotions of call centres and BPO in Pakistan,” he further added.

Recently, Pakistan Telecommunication Authority (PTA) has asked PTCL and TWA1 to terminate all Voice Code services being used other than registered call centres in the country. PTA was of the view that these ports should only be used by legitimate operators such as Long Distance Internationals (LDIs) and Call Centres which are authorized to carry traffic over IP beyond international boundaries.

This was observed after PTA recently installed technical facility to check illegal telecom traffic coming into Pakistan. Data filtered by the system was analysed for scrutinising IP traffic of the country.

Therefore, PTA while ensuring the legal use of ports, directed PTCL and TWA to make arrangements for it so that no illegal use of ports takes place. According to PTA, this would help to block bulk of grey traffic flowing through IP backbone and would create a level playing field for all stake-holders.


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